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Shipping & Returns

Intcomex Support

Shipping & Returns

Clear guidance for deliveries, returns, and exchanges across Chile, Peru, and Guatemala.

Delivery

Shipping Made Simple

Order processing

Orders are prepared after payment confirmation. Processing times may vary by product availability and destination.

Local delivery

Delivery options and estimated timing are shown during checkout for eligible addresses in Chile, Peru, and Guatemala.

Track your order

Once your order is dispatched, use the shipment details provided with your purchase to follow its progress.

Delivery professional loading packages for an online technology order
Returns

Return Guidelines

Start promptly

Contact Intcomex as soon as possible after delivery if you need help with a return or exchange.

Keep it complete

Return items with original accessories, packaging, and proof of purchase whenever possible.

Product condition

Items should be returned in the condition received, subject to inspection and applicable consumer protections.

Refund review

Approved refunds are issued to the original payment method after the returned item has been reviewed.

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